We are always here to help
Our customers are at the heart of everything we do. Whether you have a question about your order, need help choosing the perfect product, or simply want to say hello - we're here for you!
We aim to respond to all inquiries within 24 hours, Monday to Friday. Use the contact form below or reach out to us directly at hello@mumutu.com.
FREQUENTLY ASKED QUESTIONS
Where do you ship?
We currently ship within the United States only. Our blankets are made locally with care, and we’re focusing on keeping our production and shipping close to home – for now! We're working on expanding internationally soon, so stay tuned.
Do you offer free shipping?
Yes – shipping is completely free within the United States! No minimums, no codes needed. Just cozy blankets delivered right to your door, on us.
How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Delivery times depend on your location, but most orders arrive within 5 business days after dispatch.
What if my item is damaged or incorrect?
We're so sorry about that! Please send us an email with your order number and a photo of the item. We'll take care of it right away.
How do I track my order?
Once your order ships, you'll receive a tracking link via email. Still need help? Drop us a message and we’ll be more than happy to assist.
Contact us
Got a question, some feedback, or just want to say hi?
We’d love to hear from you. Use the form below to reach out — whether it’s about an order, a product, or just to chat. We’re a small team, but we do our best to get back to everyone within 24 hours, Monday to Friday.